Refund Policy

Reschedule, change, and cancellation policy for Apex Photo Studios studio bookings. All requests must be made in writing to info@apexphotostudios.com.

Refund policy

Refunds

FOR A RESCHEDULE OR CHANGE REQUEST REGARDING STUDIO BOOKINGS ONLY*:

All reschedules and change requests must be made in writing to info@apexphotostudios.com

i. If a reschedule or change request occurs more than 72 hours before the commencement of the term:
a. First change request: There will be no penalty. Apex will cancel the booking and refund to original method of payment. A new booking must be created for the new date and time.
b. Second change request: There will be a 10% transaction fee. Apex will cancel the booking and refund less a 10% transaction fee to the original method of payment. A new booking must be created for the new date and time.
c. Third change or thereafter request: There will be a 15% transaction fee. Apex will cancel the booking and refund less a %15 transaction fee to the original method of payment. A new booking must be created for the new date and time.

ii. If a reschedule request occurs less than 72 hours before the commencement of the term:
There will be a 15% transaction fee. Apex will cancel the booking and refund less a %15 transaction fee to the original method of payment. A new booking must be created for the new date and time.

3. FOR A RESCHEDULE, CHANGE REQUEST OR CANCELATION REGARDING EQUIPMENT RENTALS ONLY:

Reschedules or Charge Requests:

i. If a reschedule or change request occurs more than 72 hours before the commencement of the term:

a. There will be a 15% restocking fee. Apex will cancel the booking and refund less a %15 restocking fee to the original method of payment. A new booking must be created.

ii. If a reschedule or change request occurs less than 72 hours from the shoot date:

a. no credit or refund will be provided.

4. Cancellations of equipment and studio rentals:
i. All cancellations must be made by email or in writing and delivered to Apex at least fifteen (15) calendar days prior to the commencement of the Term.
IF CANCELLATION OCCURS MORE THAN 72 HOURS BEFORE THE COMMENCEMENT OF THE TERM, THEN A REFUND MINUS A 15% PROCESSING FEE WILL BE MADE BY APEX. IF CANCELLATION OCCURS IN LESS THAN 72 HOURS BEFORE THE COMMENCEMENT OF THE TERM, THEN PRODUCER SHALL NOT BE GIVEN CREDIT FOR STUDIO TIME or REFUND. IN THE CASE OF A CLIENT NOT ARRIVING FOR THEIR STUDIO BOOKING WITHOUT A NOTICE(NO-SHOW) NO REFUND OR CREDIT WILL BE GIVEN.

Producer(s) recognize that the foregoing cancellation policy is not intended to be punitive, but, reflect Apex foregoing actual or potential business opportunities in reserving the Studio for Producer(s) and diminished ability to rent the Studio within fifteen (15) days or less prior to the event date.

We will notify you once we’ve received your request for change or cancellation, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@apexphotostudios.com.

Address:

1024 Santee St, STE 800, Los Angeles, CA 90015