Refund Policy

Refunds

1. CANCELLATIONS, RESCHEDULES AND REFUNDS — STUDIO AND ROOFTOP BOOKINGS

How to cancel or reschedule. All cancellations and reschedule requests must be made in writing by email to info@apexphotostudios.com, or submitted through the Producer’s Apex booking account where that option is available. The time Apex receives the request determines which terms apply. All time windows are measured from the booking start time, Pacific Time.

Cancellations.
(a) 72 hours or more before the booking start time: Producer may choose either (i) a studio credit for 100% of the studio rental fee paid, or (ii) a refund to the original payment method, less a 15% processing fee.
(b) Less than 72 hours before the booking start time: no refund will be given. Producer will receive a one-time studio credit equal to 50% of the studio rental fee paid.
(c) No-shows, and cancellations made after the booking start time: no refund or credit will be given.

Reschedules.
(a) 72 hours or more before the booking start time: the first reschedule of a booking is free. Each additional reschedule of the same booking carries a fee of 15% of the studio rental fee.
(b) Less than 72 hours before the booking start time: a reschedule is treated as a cancellation under Cancellations (b) — no refund, and a one-time studio credit equal to 50% of the studio rental fee paid.

Weather and unsafe conditions (open-air rooftops). If Apex determines that weather or site conditions make an open-air booking unsafe or unworkable, Producer may reschedule at no charge or receive a studio credit for 100% of the amount paid. If Producer chooses not to shoot because of weather that Apex has not determined to be unsafe or unworkable, the standard cancellation and reschedule terms apply.

2. EQUIPMENT RENTALS

Changes, reschedules, and cancellations of equipment rentals follow the same written-notice rules and time windows. (a) 72 hours or more before the booking start time: refund to the original payment method, less a 15% restocking fee. (b) Less than 72 hours before the booking start time: no refund or credit will be given.

3. CREDITS AND WAIVERS

Studio credits. A 100% credit is valid for six (6) months, and a 50% late-cancellation credit is valid for ninety (90) days, both from the date of cancellation. Credits may be applied to any Apex studio or rooftop booking, subject to availability; they are non-transferable, have no cash value, and expire at the end of their validity period. Only one 50% late-cancellation credit may be issued per booking, and a booking paid with a late-cancellation credit is not eligible for a further credit if it is also cancelled or rescheduled less than 72 hours before its start time.

Waivers. Apex may, at its sole discretion, waive or reduce any fee or extend any credit. Any waiver must be in writing, applies only to the booking named in it, and does not change these terms.

Producer(s) recognize that this cancellation policy is not intended to be punitive, but reflects Apex’s lost business opportunities in reserving the space for Producer(s) and its reduced ability to rebook the space on short notice.

We will notify you once we’ve received your request for change or cancellation, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@apexphotostudios.com.

Address: 

1024 Santee St, STE 800, Los Angeles, CA 90015